Trust
Center
The Swae platform empowers teams and organizations.
Earning and keeping your trust is one of the pillars of our mission.
Committed to building trust
You deserve transparency about what Swae is doing to preserve your trust, secure your assets, respond to security incidents, and protect your data.
Data Encryption and Reliability
All Swae data are secured from unauthorized access using 256-bit Advanced Encryption Standard (AES-256) and backed up continuously with point-in-time recovery (PITR).
Device and IP Address Tracking
Security
Swae’s systems and platform are rigorously tested to ensure that your data is safe and secure, and our security team uses best-in-class security threat detection and prevention.
We also employ an Incident Management Framework to deal with any unlikely scenarios.
Compliance
Swae’s compliance practices help you meet your organization’s compliance needs across a number of areas, from internal management systems, confidentiality, financial handling, risk and data privacy.
Annual Penetration Testing
As part of due diligence, Swae conducts penetration testing performed by third-party industry security experts annually.
Legal and Privacy
Swae is committed to protecting the privacy of your data and your customers’ data, and preventing it from unauthorized access with industry best-practices. We are GDPR compliant, and employ the Swae Privacy Policy to transparently safeguard your data.
If you’re interested in learning how we protect your personal data? Read Swae’s Privacy Policy.
Reliability
The Swae platform is custom designed with reliability at its core. Our systems are built on best-in-class core technologies, with performance, stability, low-latency and availability.
With Swae you can be confident your organization can run mission critical projects, scale elastically reliably.
Availability & Incident Support
We work to keep Swae available 99.9% of the time (measured monthly, excluding holidays and weekends and scheduled maintenance), and have <24 hour turn around response time for customer support to triage and close reported issues. Your organization demands reliability and uptime. Our Continuity and Disaster Recovery Program ensures that in the event of a disruption to the Swae platform, the impact on you is reduced to an absolute minimum
Customers may initiate a help-desk ticket during Support Hours (weekdays during the hours of 9:00 am through 5:00 pm Pacific time, with the exclusion of Federal Holidays) by emailing support@swae.io. Our team at Swae will exercise every reasonable effort to respond to all Helpdesk tickets within one (1) business day or <24 hours from original receipt, but it’s usually much faster and more responsive than this.
Swae’s Failover Backup System automatically performs daily application and database backups. Our engineering team is relentless when it comes to preventing potential points of failure. Our systems are built on best-in-class core technologies, with performance, stability, low-latency and availability.